Privacy Policy
This Privacy Policy describes how Retail Display Hardware ("we", "us", or "our"), operating at retaildisplayhardware.com, collects, uses, and protects personal information submitted through this website. We are committed to compliance with the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPIA), and the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect personal information only when you voluntarily submit it through our volume quote request form. The categories of information collected include your full name, company or brand name, email address, telephone number, professional role, product and quantity requirements, and country or region. We do not collect sensitive personal information as defined under POPIA or GDPR.
2. How We Use Your Information
Personal information submitted through the quote form is used exclusively to respond to your enquiry with pricing, product specifications, and logistics information relevant to your request. We do not use your information for unsolicited marketing communications, and we do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area, our legal basis for processing personal data is legitimate interests (Article 6(1)(f) GDPR) — specifically, the legitimate interest of responding to a business enquiry you have initiated. Where you have provided explicit consent, we rely on consent (Article 6(1)(a) GDPR) as the legal basis.
4. POPIA Compliance (South Africa)
In accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), we process personal information lawfully, minimally, and for the specific purpose for which it was collected. You have the right to access, correct, or request deletion of your personal information at any time by contacting us at the address below.
5. CCPA Rights (California Residents)
California residents have the right to know what personal information we collect, the right to request deletion of their personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at the address below.
6. Data Retention
We retain personal information submitted through the quote form for a period of 24 months from the date of submission, or until you request deletion, whichever is earlier. After this period, data is securely deleted.
7. Cookies
This website uses essential cookies required for basic functionality and optional analytics cookies. You can manage your cookie preferences at any time via the cookie consent banner. For full details, see our Cookie Policy.
8. Third-Party Services
Quote form submissions are processed via Formspree (formspree.io), a third-party form processing service. Product images are served from Cloudflare R2 (images.retaildisplayhardware.com). Both services operate under their own privacy policies and data processing agreements. We have ensured that these processors provide adequate data protection guarantees.
9. International Data Transfers
As an international export business, your data may be processed in jurisdictions outside your country of residence. Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.
10. Your Rights
Depending on your jurisdiction, you may have the right to access, rectify, erase, restrict, or port your personal data, and to object to its processing. To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
11. Contact
For any privacy-related enquiries, to exercise your data rights, or to lodge a complaint, please contact us via the quote form at retaildisplayhardware.com/#quote. You also have the right to lodge a complaint with your local supervisory authority (e.g., the ICO in the UK, the EDPB in the EU, or the Information Regulator in South Africa).
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of this website after changes are posted constitutes acceptance of the updated policy.